How do you decide the right IT support providers for your business?

IT Support

How do you decide the right IT support providers for your business?

Mon, 5 Apr 2021

With there being such a vast array of choice in today’s world when it comes to IT support, finding the right provider for your company can sometimes be a tricky ordeal. For example, do you require a fully outsourced IT service, scheduled monitoring of your network or simply some additional support for your in-house IT department? By having a clear understanding of what your company requires, it can make narrowing down the best options a much easier process. So, how do you go about this process, and why should a company like SADS IT be at the top of your list when it comes to sourcing the right IT support partnership? Below are some key considerations that you or your business should take into account when making such a decision.

Key Considerations

Here at SADS IT, we’ve narrowed down six points to consider when deciding upon the right IT support provider for your business:

What level of IT support do you need? – Does your business require IT infrastructure support, website security, cloud hosting, remote working solutions or all of the above? With over 30 years of experience in IT support and managed services, SADS IT have accrued a highly skilled team of specialist staff and engineers that have worked on providing solutions covering all of the core IT specialisms, meaning you and your business are always in safe hands.

On-site or remote management? – Depending on your company size, you may have your own internal IT support team; be this a fully equipped and specialised team or one dedicated IT manager. Our experienced staff here at SADS IT have the flexibility to work with you and your team both on site and remotely, depending on your business needs. Our engineers are always on hand to provide the necessary support whenever you require it.

What is their response time? –  When an IT issue arises, the speed at which it is identified and resolved is crucial to prevent further disruption to your business. Therefore, having a responsive IT support provider is essential for ensuring your systems and networks are kept active to allow continued servicing for your clients.  Here at SADS IT, our team are always on hand to provide proactive IT support solutions by letting you and your business know when any problems have arisen, working with you to have them fixed in the shortest time possible.

Where are they based? – Location can be an important factor to consider when it comes to certain aspects of IT support. For example, if you are looking to have outsourced servers, or have IT engineers come in to support your team, having a localised IT support provider makes this a more manageable process. At SADS IT, we provide IT services and support for clients all across the Kent and Maidstone area, whilst also having a presence across the majority of the South East of England. If you or your business operate within these regions, then please do not hesitate to reach out to our specialist team via email at [email protected] or by phone on 03448 111 167.

How does the support process work? – Different IT support providers manage queries in different ways. This can include the implementation of a ticketing system, online forms or a phone call to log any IT support requests. This can often end up in some queries being lost or forgotten about due to the sheer volume of request that some companies receive. Here at SADS IT, our dedicated help desk provides 24/7 monitoring of all queries, with any issues that cannot be resolved by our Tier 1 support team being automatically escalated to our internal 2nd and 3rd tier support engineers. This ensures that any of your IT support issues are proactively dealt with by our highly skilled and technically gifted team in the quickest time possible.

How much will it cost? – Businesses can often end up paying for services that they do not require, subsequently costing them a small fortune in money that could have been better spent elsewhere. With our years of experience here at SADS IT, we know that no two business are the same, and so have a range of IT support contracts suitable for all SMEs.

To find out more about the benefits of partnering with us here at SADS IT, visit our IT support page for more information on what we offer, as well as an insight into our structuring and support process.

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