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Systems Analysis Design & Support Limited - Standard terms and conditions of contract for services
These terms are effective from the date the Service agreement document is signed which denotes full acceptance of these Terms by the Client.
“Analysis” is the examination of something in detail in order to understand it better or draw conclusions from it.
“Audit” Is a systematic check or assessment, especially of the efficiency or effectiveness of an organisation or a process, typically carried out by an independent assessor.
“AUP” means Acceptable Use Policy which defines the acceptable terms of usage for your server or Service.
“Business Hours” Unless otherwise outlined in the original proposal, business hours are 08:30am – 17.30pm, excluding public holidays.
“Cookie” A very small text file placed on your hard drive by a Web Page server. It is essentially your identification card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.
“Fees” the monthly fee’s as set out in the proposal document
“Force Majeure” means any event beyond the reasonable control of the affected party
“Hosting Service” hosting and storage service that incorporates both hardware and software and communications network to allow end users access to programs and application software across the internet
“SA” Service Agreement
“SADS” Systems Analysis Design & Support Ltd. with whom The Customer has awarded the contract to is herein referred to as SADS
"Service" or "Services" means any and all services provided by SADS under these Terms including, without limitation, support services; hosted services, software development, network cabling, consultancy services and any other services which may be provided from time to time;
“SLA” Service Level Agreement
“The Client” is the customer who is looking to procure services as stated in the proposal and who is a party to this agreement
Applications of Terms
SADS Obligations to the client
Client Obligations to SADS
Out of scope work and fee’s
Remote and On-site support services – Additional fee’s
Any Remote or On-Site work required for out of scope or project work or work outside of the core support hours will be charged at the following rates for the time the engineer is on-site.
Monday to Friday Between 8.30am and 5.30pm - £80 Per Hour
Monday to Friday Between 5.30am and 9.30pm - £95 Per Hour
Monday to Friday Between 9.30pm and 8.30am - £110 Per Hour
Saturday Anytime - £120 Per Hour
Sunday and Bank Holidays, Anytime - £160 Per Hour
Termination of Contract
Your right to privacy is very important. Systems Analysis Design and Support recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. We believe this information should only be used to help us provide you with a better service. That’s why we have put a policy in place to protect your personal information.
Below is a summary of our policy.
By submitting personal data manually or in electronic form to this web site, or by using this site, you give your consent that all personal data you submit may be processed in the manner and for the purposes described below.
What personal information do we collect?
When agreeing to a support contract or purchasing goods from us we will collect the following information; name, address, email address and phone number, as well as payment information. When you become a customer you automatically subscribe to any electronic newsletters or special offer promotions we may send out. You can unsubscribe from certain communications via firstname.lastname@example.org at anytime.
Protecting your privacy
We will take appropriate steps to protect your privacy. Whenever you provide sensitive information, for example a credit card number to make a purchase, we will take all reasonable steps to protect it along with your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.
On occasion, we may need to provide your name and delivery address to third parties that Systems Analysis Design and Support may use for the purposes of delivering specific services to you (e.g., customer support, direct deliveries etc.). We will not provide any of your personal information to other companies or individuals for marketing purposes without your permission.
We may provide links on our promotional material and our website to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites.
Acceptable use policy
This policy is subject to change, so please check regularly for updates. This policy is in addition to Systems Analysis Design & Support Terms & Conditions.
Use of Services
Systems Analysis Design & Support reserves the right to suspend or cancel a customer’s access to any or all Services provided by us, where we decide that the account has been inappropriately used. Systems Analysis Design & Support reserves the right to refuse Services and/or access to its servers to anyone.
Systems Analysis Design & Support may offer unlimited web space and bandwidth with some account types. By this, we mean unlimited space for legitimate web site content and bandwidth for visitors to view it. All files on a domain must be part of the active website and linked to the site. Sites should not contain any material which may be deemed as inappropriate
Systems Analysis Design & Support offer mailboxes subject to a fair use policy. Mailboxes are intended for direct use by the package owner and should not be resold or offered for use by third parties. The number of active mailboxes assigned to an individual package may not exceed 5, unless specifically agreed by Systems Analysis Design & Support.
Systems Analysis Design & Support reserve the right to delete mailboxes (including contents) that are deemed inactive, i.e. have not been accessed within the last 180 days, or deemed to contain inappropriate or unlawful outgoing content.
Systems Analysis Design & Support will suspend access to, or cancel, an account which:
Acceptable use guidelines
You may not use the Services:
These content guidelines apply to any and all services provided by Systems Analysis Design & Support to You.
Material published to or transmitted through our servers must:
You must ensure that any end-user submitted content such as forum posts or chat room entries meet with the standards defined within this Policy.
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of Systems Analysis Design & Support Services. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this Acceptable Use Policy constitutes a material breach of our Terms and Conditions upon which you are permitted to use Systems Analysis Design & Support Services, and may result in our taking all or any of the following actions: immediate, temporary or permanent withdrawal of your right to use Systems Analysis Design & Support Services;
or disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Systems Analysis Design & Support have a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.
We are happy to answer any questions You may have regarding Your Systems Analysis Design & Support Services. Please note that any discussions with Systems Analysis Design & Support Internet Ltd are treated in strictest confidence, so we may need to ask You security questions to confirm that we are speaking to the right person.
Your right to privacy is very important. Systems Analysis Design & Support recognise that when You choose to provide Systems Analysis Design & Support with information about Yourself, You trust Systems Analysis Design & Support to act in a responsible manner. We believe this information should only be used to help Systems Analysis Design & Support provide You with a better Service. That’s why we have put a policy in place to protect Your personal information which you can read by clicking on the link below.
Please note: by signing up for any of our services you agree to be bound by all Systems Analysis Design & Support terms and conditions.