Looking for a new IT Partner? 

A trusted IT support company can save your business time and money. From quickly solving issues that arise to helping you create an effective ongoing IT strategy, the right partner will make all the difference. When it comes to picking a trusted IT partner, this is one of the most important decisions you’ll ever make – and these are some of the factors that you need to bear in mind.

• Good average response times? – Find out how long it will take your IT partner to provide help if something goes wrong. They should be able to give you average support times for a range of different problems. A business can be crippled by an IT outage that isn’t swiftly dealt with, so this is a vital piece of information to have.
• Do they hold valid qualifications, certifications, and accreditations? – This will give you a clear picture of the service that this company can provide, as well as where areas of expertise lie. If you’re looking for something specific as part of the service from your trusted IT partner, then ask for evidence of that certification – or that they are approved for the systems you use.
• Reviews – Word of mouth is one of the best ways to find out whether this really could be a trusted IT support company or whether there are elements of the service that could let you down. Look for reviews of the business on public review sites and browse the testimonials that should be on the business website. Many IT support companies will provide either case studies to illustrate how and where they have made a difference to clients or offer references from former clients – a trusted IT support company should be happy to provide these.
• Is Cyber Security a priority? – The right IT partner will prioritise security in their dealings with clients but also provide a new perspective on client security and allow you to significantly upgrade your protection. For example, the right partner will implement measures such as two-step verification and network monitoring for your business, as well as an upgrade in how your teams currently deal with passwords with additional employee awareness pointers. Access restrictions should be implemented too, so that only certain people have access to certain data and systems. All qualified IT Support providers should be able to assess your current security measures and suggest both essential and optional upgrades including Cyber Essentials accreditation.
• Are they approachable, enthusiastic, likeable? – This is often dismissed as a factor, but it’s important to feel like you want to work with the team that could become your trusted IT support company. Do they communicate well, receive suggestions positively and explain things in ways your team can understand? Is it easy to get the support you need, or are they rude and reticent? Your IT partner should become an extension of your team so it’s important that you feel comfortable with them.

When finding your ideal trusted IT support company, taking a considered approach, which includes these key factors, can make all the difference. SADS Ltd have a team of friendly and professional IT support experts who are always happy to assist you and your business – contact us today.