Job Vacancy


Vacancies: 3rd Line Support Technician in Maidstone

Thu, 20 Jun 2024

3rd Line Engineer – Maidstone

We are seeking a 3rd Line Engineer, as part of our expansion, who will work with the entire support team including other engineers and working closely with the Technical Director. Acting as a technical lead in a major incident or priority 1 situation. You may also assist the Project Manager with implementations and research/training in new technologies.

We are looking for a confident experienced individual with a passion for IT Helpdesk Support and learning new technologies who is capable of working in a team and independently. A proven history of providing IT support and acting as an escalation point for the 1st and 2nd line support team.


  • Provide Remote and On-site support for our customers
  • Minimum 3 years’ experience in an IT Support environment at a 3rd or advanced 2nd line level at least
  • Windows server administration from 2008/2012 up to latest Server 2022
  • Microsoft SQL Server
  • Active Directory / DNS / GPO / Powershell
  • Microsoft 365 Tenant Deployment / Configuration (Exchange / SharePoint / Azure AD)
  • Virtualisation such as Microsoft Hyper-V, VMWare ESXi, SAN Technology, Azure, AWS
  • Experience with networking inc switch & VLAN configuration
  • Anti-Virus/Endpoint Protection Technologies
  • Hosted IP Telephony
  • Configuration of Access Control (Firewalls/VPN)
  • Ability to prioritise workload.
  • An ability to explain technical problems in a simple way to end users


  • IT-related degrees or current Microsoft qualifications are highly desirable.
  • Experience with Business Continuity / Disaster recovery planning
  • Good understanding of Internet connectivity via FTTC, FTTP & Leased Lines

Salary – £35k – £38K (Depending on experience and qualifications) + Benefits


Apply here:


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