IT Vacancies Kent

Working with s.a.d.s.

1st Line Support Technician – MAIDSTONE 

Salary £18 - 23k (dependant on skills, experience and qualification)

Minimum of 8 Days Working From Home Per Month

We now seek a new 1st Line Support Technician due to our expansion. You will be responsible for supporting customers by online web/email support and direct telephone support as required.

As a small company of 16 staff, we offer a relaxed atmosphere with a great team bond, like a family.

We work up to the latest Server technology, Modern firewalls and protection systems.
Recent projects include installing the latest Servers (Physical & Virtual) to migrate from older 2008 systems or starting a Server based network from scratch; installing firewalls and setting up and migrating Exchange to Office 365.

Working hours for the 1st Line Support Technician will be on a rotational shift basis ranging from 05:00 - 13:30, 08:30 - 17:00 & 09:00 - 17:30. Candidates must be willing to use their own transport daily for work (Mileage Allowance paid - 35ppm). A permit is provided for staff to park in nearby long stay car parks Mon - Fri.

Responsibilities of the 1st Line Support Technician:

• Provide 1st Line Service Desk support for incidents (problem/issues) or service requests related to hardware, software, network connectivity
• Administration of group server and network infrastructure
• Fault-finding skills are important especially at network, printer and computer level
• Maintenance of all technical and user documentation ensuring it is always up-to-date and accurate
• Management and control of backups and secure storage
• Assist with hardware and software purchases including licensing and ISO standards
• Assist with Active Directory and Exchange mailbox creation
• VOIP and mobile phone support

Skills & Experience:

• Good understanding of Microsoft Windows 10, 8.1, 7, XP
• Experience in Exchange 2010/2013/2016/2019 and ideally Microsoft Office 365
• Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
• Experience with Microsoft Exchange management on 2007, 2010, 2013, 2016, 2019
• Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
• Firewalls and Switches, Routers
• Experience with Microsoft Active Directory
• Troubleshooting printers and copiers

Soft Skills:

• Experience dealing with technical end-users in a support role
• Excellent communication and negotiation skills
• Strong interpersonal communication skills
• Willing to work within a team and as an individual
• Good technical and diagnosis aptitude is essential

Desirable Skills:

• Good understanding of all handheld peripherals, e.g. iPad, iPhone, Android, etc.
• MAC OSX OS desirable

2nd Line Support Technician – MAIDSTONE 

Salary £26 - 28k (dependant on skills, experience and qualification)

Minimum of 8 Days Working From Home Per Month

We seek a new 2nd Line Technical Support Engineer. No two weeks are ever the same, but on average the role would be around 90% office-based, 10% going to sites (mainly Kent and South East). You will be responsible for direct end-user support of customers including online web/email support as well as direct telephone support as required. You will have;

• Good understanding of Microsoft Windows 11, 10, 8.1, 7, XP, Server 2008 R2, Server 2012/2016/2019/2022
• Experience in Windows Server 2016/2019/2022 Administration and Setup
• Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
• Experience with Microsoft Exchange management on 2013/2016/2019
• Experience with Office 365 tenant setup and administration
• Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
• Firewalls and Switches, Routers
• Experience with Microsoft Active Directory
• Troubleshooting printers and copiers

Soft Skills of the Technical Support Engineer:

• Experience dealing with technical end-users in a support role
• Excellent communication and negotiation skills
• Strong interpersonal communication skills
• Confident customer-facing
• Willing to work within a team and as an individual
• Good technical and diagnosis aptitude is essential

Desirable Skills:

• Good understanding of all handheld peripherals.
• Microsoft Azure experience and/or qualifications
• MAC OSX OS desirable
• Microsoft MCP/MCTS/MCSE qualifications preferable

Candidates must be willing to use their own transport daily for work (Mileage Allowance). A permit is provided for staff to park in nearby long stay car parks Mon - Fri.

Split shifts with Office based and Remote/Homeworking, reviewed regularly.

Network Cable Installer Apprentice – MAIDSTONE 

Salary £10,725.00

Working Week:

Monday-Friday, 8:30 am-5:00 pm when office-based. Varied flexible hours as per customer requirement when remote working.

Total hours per week: 37.5

Expected Duration:

13 Months

Apprenticeship Level:

Advanced - Level 3 (A level)

What will the apprentice be doing?

Your duties will include

• Discussing with customers what their requirements are
• Performing Site Surveys

Quote for job requirements to include:

• Contacting suppliers for pricing
• Ordering parts
• Performing risk assessments and method statements
• Completing site Inductions
• Perform an action plan
• Complete installation of the agreed design plan
• Exchange over to the customer
• Maintain WISP Service – Wireless Internet Service Provider
• Perform Wireless Surveys
• Carry out problem-solving for existing customers

What training will the apprentice take and what qualification will the apprentice get at the end?

You will work towards a Level 3 Network Cable Installer Apprenticeship delivered by VQ Solutions.

During this apprenticeship, you will develop a portfolio, attend block courses and have regular reviews. All apprenticeship work will be completed during working hours.

What is the expected career progression after this apprenticeship?:

The majority of our apprentices are offered full-time employment upon the successful completion of their apprenticeship.

About SADS IT:

Business IT Support & Services across Kent and the South East. We have been partnering with local businesses for over 30 years to ensure they have reliable and secure IT infrastructure. With a wealth of experience and Microsoft Silver accreditation, you can rest assured. Need a provider to ensure security compliance? Relax, we are Cyber Essentials accredited and can advise and implement a variety of security measures to meet your business demands

Desired skills and personal qualities:

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Number skills, Analytical skills, Logical, Team working

Qualifications:

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential
Other Driving License (Grade Pass) Desired




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