IT Support Vacancy

2nd Line Support Technician – Maidstone

We are seeking a 2^nd Line Engineer who will work with the entire support team including other engineers and working closely with senior management and Projects team. Acting as a technical lead in a major incident or priority 1 situation. You may also assist the Project Manager with implementations and research/training in new technologies.

We are looking for a confident experienced individual with a passion for IT Helpdesk Support and learning new technologies who is capable of working in a team and independently. A proven history of providing IT support and acting as an escalation point for the 1^st line support team.

Requirements:

• Provide Remote and On-site support for our customers
• Minimum 2 years’ experience in an IT Support environment at a 2^nd line level
• Microsoft 365 Tenant Administration, Deployment & Configuration inc Exchange / SharePoint / Azure AD & Intune
• Windows server administration from 2012 up to latest Server 2025
• Active Directory / DNS / GPO / PowerShell
• Virtualisation such as Microsoft Hyper-V, VMWare ESXi, SAN Technology, Azure
• Experience with networking inc switch & VLAN configuration
• Anti-Virus/Endpoint Protection Technologies
• Hosted IP Telephony
• Configuration of Access Control (Firewalls/VPN)
• Ability to prioritise workload.
• An ability to explain technical problems in a simple way to end users

Desirable:

• Experience with RMM tools and automation processes
• Microsoft SQL Server
• IT related degree or current Microsoft qualifications highly desirable.

• Experience with Business Continuity / Disaster recovery planning
• Good understanding of Internet connectivity via FTTC, FTTP & Leased Lines

Salary – £28-32k (Depending on experience and qualifications)

Apply here: