IT Support Vacancy


Vacancies: 2nd Line Support Technician in Maidstone

Mon, 4 Sep 2023

2nd Line Support Technician – Maidstone

Established for over 30 years, we are now seeking a new 2nd Line Technical Support Engineer. No two weeks are ever the same, but on average the role would be around 90% office based, 10% going to sites (mainly Kent and South East)

You will be responsible for direct end-user support of customers including online web/email support as well as direct telephone support as required. You will have;

· Good understanding of Microsoft Windows 11, 10, 8.1, 7, XP, Server 2008 R2, Server 2012/2016/2019/2022
· Experience in Windows Server 2016/2019/2022 Administration and Setup
· Working knowledge of web applications, networks, protocols and email (SMTP, POP3, Exchange)
· Experience with Microsoft Exchange management on 2013/2016/2019
· Experience with Office 365 tenant setup and administration
· Good understanding of TCP/IP Networking and experience with DHCP, DNS, VPN
· Firewalls and Switches, Routers
· Experience with Microsoft Active Directory
· Troubleshooting printers and copiers

Soft Skills of the Technical Support Engineer
· Experience dealing with technical end-users in a support role
· Excellent communication and negotiation skills
· Strong interpersonal communication skills
· Confident customer facing
· Willing to work within a team and as an individual
· Good technical and diagnosis aptitude is essential

Desirable Skills of the Technical Support Engineer:
· Good understanding of all handheld peripherals
· Microsoft Azure experience and/or qualifications
· MAC OSX OS desirable
· Microsoft MCP/MCTS/MCSE qualifications preferable

Candidates must be willing to use their own transport daily for work (Mileage Allowance). A permit is provided for staff to park in nearby long stay car parks Mon – Fri.

Split shifts with Office based and Remote/Home working, reviewed regularly.

Salary – £26-29k (Depending on experience and qualifications) + Benefits


Apply here:


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